General Info: Why doesn't my Elkay Water Filter Fit?
Description
Elkay is converting their most popular filter (51300C) to a smaller size. This is creating some confusion when end users attempt to order a replacement filter.
There are two versions of this filter now; one that is 12" long and one that is 9" long.
Depending on how recently you bought your fountain or bottle filler, it may have come with the shorter one.
However, if you order a replacement filter (even using the model number) you may receive the larger one because the part number (SKU) is the same for both and it may not fit!
One way to avoid this (until all of the larger models are through the supply chain) is to order an ECF3000. This is EXACTLY the same as the newest 51300Cs that are being produced.
If you DO receive one of the larger filters from us, and you need the smaller one, just call us at 704-937-2673 and we will be happy to exchange it for you.
For more information on this topic or for any product you see on our site, please call us at (704) 937-2673, or email info@restroomdirect.com and we will be happy to assist you!
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